Refund policy

CINMOORE Warranty Policy

1. Your Coverage Timeline
We're pleased to provide:
✓ 2-year protection for new devices
✓ 1-year coverage for Certified Refurbished
① Protection begins from your purchase date
② Replacement units retain original coverage or 90-day renewal (whichever benefits you more)
③ Applies exclusively through our official stores/authorized partners
④ Third-party purchases: Kindly contact your seller directly
⑤ Continued Care: Discontinued models receive 2+ years of essential software updates

2. What's Not Covered
To ensure fair service for all, these situations require separate support:
① Modifications beyond factory specifications
② Environmental/accidental damage (extreme climates, power surges, etc.)
③ Use of non-certified batteries
④ Cosmetic alterations (repainting/unauthorized repairs)
⑤ Items purchased through unofficial channels

3. How We Support You
3.1 Refund Process
We aim to make returns respectful and clear:
✓ 30-day request window from delivery date
✓ Original packaging & accessories required
✓ Free return shipping for defective items (domestic only)
✓ Refurbished items: Exchange-only policy

3.2 Replacement Assurance
Our replacement promise ensures continuity:
✓ Priority for same-model availability
✓ First-month purchases receive new-unit replacement
✓ Cross-border exchanges: Shipping costs shared transparently
✓ Pre-inspected replacements with quality certification

Our Hassle-Free Process
Email support@cinmoore.com with order details
Receive personalized RMA guidance
Securely ship items using tracked methods
Monitor real-time status via your account

Kind Reminders
✓ For data privacy: Please remove storage media
✓ Expedited processing when submitting documents promptly
✓ Prepaid labels provided for qualifying cases

Important Considerations
While we strive to exceed expectations, please note:
✓ Local regulations govern warranty terms
✓ Third-party service fees aren't reimbursable
✓ We protect your safety through quality-certified parts only